Partner standards
Providers must meet these standards before receiving requests. Final terms are set in each provider agreement.
Before a provider participates
- Verified business identity and any licensing your state or locality requires
- Current insurance appropriate to the work
- A defined service area by ZIP code, with exclusions
- Declared appliance types and brands serviced
- Operating hours and realistic daily capacity
- Agreement to keep customer information confidential and use it only for the request
What counts as a qualified request
A request is qualified when all of these are true:
- ZIP code is inside the provider's agreed service area
- Appliance type is one the provider declared
- Contact details are valid and reachable
- The homeowner gave recorded consent to be contacted
- It is not a duplicate, spam, or a request for something the provider doesn't offer (e.g. parts only, new-appliance sales)
Duplicates
The same contact details, appliance, and ZIP within 72 hours count as one request and are sent once.
Coverage boundaries
Requests are routed only to ZIPs in a provider's agreed area, during accepted hours, and within declared capacity. Exclusive territories are defined by ZIP list in the provider agreement.
Disputes
Providers can dispute a request within 7 days if it fails a qualification rule above (for example, unreachable contact details or an out-of-area ZIP). We review using routing and consent records and credit valid disputes. Disputes based only on the homeowner choosing not to book are not credited.
Ongoing performance
We track acceptance rate, response time, and completed appointments. Providers who repeatedly fail to respond are paused.